CEDAR COURT HOTELS

CEDAR COURT HOTELS are a 5 site hotel group in the North of England.

A management change and the recession caused John Hovarth and Louise Wright to reconsider what they really wanted for this business now it was their turn to be in the chair.

New hotel managers meant a clean sweep…and a new chapter in the hotels history.
A mix of staff, both new and old hands needed to learn how to make magic happen ..rather than just take orders. How to create laughter around reception – joy in the coffee lounges.

AND ADD-ON SALES IN THE TILLS

To be honest, this is one of my favourite ever projects, the people, the places – the FUN here meant far more than the fee into my account.

One Friday afternoon – we actually ran out of fruit for the upgraded rooms – and couldn’t get one more cover in the restaurant … magic happens when reception knows how to ‘’handle a queue!’’.

AND DID WE SELL MORE?

Did we ever…£9k in extra add-ons in week ONE.
SEE THE STAFF AND DIRECTORS DISCUSSING NICKY’S TIME IN THE BUSINESS

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